Notes: If your document is in an unsupported language (such as Arabic, Sinhala, Burmese, etc.), please upload another document that contains Latin characters. Changing Identity Verification Information (Changing Person / Changing Document) Changing identity verification information is not supported. If your account has been restricted due to this, the restriction cannot be removed. Video Verification Issues for Hearing-Impaired Users Find an immediate family member to assist (as a helper).