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Why hasn’t my deposit arrived yet?
Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.Published on Mar 27, 2024Updated on Sep 12, 2025308What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on Jan 27, 202613How do I identify OKX official accounts?
Note: it might be a fake admin account if you can’t find a username or it’s being placed under the Bio section instead. Open user info in Telegram and copy the username Go to our channel verification to verify the page link and username. You can refer to the How do I verify OKX accounts section to learn more about how to verify the page link and username.Phone call Copy the phone number that you have received and go to our channel verification to verify the phone number.Published on Aug 11, 2023Updated on Jan 26, 20265,362What's the multisig scam?
Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed. Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on Aug 20, 2024Updated on Sep 12, 202591How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on Oct 10, 2024Updated on Oct 8, 202560What are the cryptoassets that are listed on OKX in the United Arab Emirates (UAE)?
BIO Protocol BLUR BLUR BNB BNB BNT Bancor BOME BOOK OF MEME BONK BONK BTC Bitcoin CAT Simon's Cat CATI Catizen CELO Celo CELR Celer Network CETUS Cetus CFG Centrifuge CFX Conflux Token CHZ Chiliz CITY Manchester City Fan Token CLV Clover Finance COMP Compound CORE Core CRO Cronos CRV Curve DAO Token CSPR CasperLabs CTC Creditcoin CVC Civic CVX Convex Finance CXT Covalent DAO Dao Maker DEGEN Degen DEP DEAPCOIN DGB DigiByte DOGE Dogecoin DOGS DOGS DOOD Doodles DORA DORA DOT Polkadot DUCK DuckChainPublished on Sep 18, 2024Updated on Nov 17, 20258How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Mar 19, 20269How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements. Please note that this password is different from your wallet password. Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again.Published on Jan 12, 2023Updated on Mar 2, 20269,501How do I mint NFTs?
Note: Double-check the signature message and be on alert against any scams. Make sure you've enough crypto assets (such as ETH) in your wallet to cover mint and transaction costs. Connect your wallet first before proceeding to mint NFTsStep 3: Mint them on the websites Select Mint on the official website of the NFT project. Follow the prompts on the page to complete the mint. It usually requires you to enter the NFT quantity, pay the transaction fee, and confirm the payment.Published on May 5, 2023Updated on Jan 28, 2026665How do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on Jun 13, 2024Updated on Sep 10, 202533Lead traders: Spot lead trading guidelines
Make sure to take risk-control measures, stop losses, and avoid holding unprofitable trades Create a high-quality bio to help establish your trading identity. Here is a high-quality trading bio example: Experience: Master's in Financial Engineering & 6y finance experience. Specialize in futures & options. Traded crypto since 2015 and experienced many bear & bull markets.135%+ PnL in stocks. Increased crypto from 1k to 50k USDT. Trading style: Mostly trade mainstream crypto, like BTC & ETH.Published on Oct 30, 2023Updated on Mar 18, 2026195What limits are there for futures copy trading?
CVC-USDT, BICO-USDT, FLOW-USDT, SSV-USDT, AUCTION-USDT, CTC-USDT, ACE-USDT, CETUS-USDT, METIS-USDT, NMR-USDT, JOE-USDT, FXS-USDT, LQTY-USDT, ZETA-USDT, GODS-USDT, ONE-USDT, ACH-USDT, T-USDT, ICX-USDT, ENJ-USDT, RAY-USDT, AEVO-USDT, TNSR-USDT, MEW-USDT, MERL-USDT, PRCL-USDT, ZENT-USDT, GLM-USDT, NOT-USDT, ATH-USDT, ZK-USDT, CVX-USDT, DOGS-USDT, CAT-USDT, BRETT-USDT, CATI-USDT, HMSTR-USDT, GOAT-USDT, SCR-USDT, ACT-USDT, OL-USDT, MORPHO-USDT, DEGEN-USDT, ARKM-USDT, MAJOR-USDT, VANA-USDT, AIXBT-USDT, BIO-USDTPublished on Oct 31, 2023Updated on Mar 10, 2026249How to withdraw, trade and stake WLD tokens on OKX wallet?
Double check your Op-WLD address. If it is correct, select the confirmation of your Op-WLD wallet address. Choose amount that you would like to send to OKX Wallet and select Preview Send. Select and hold the Hold to send button. Hold the button to send the token You will receive the Order Successful notification once it's completed. Successful notification of your transactionHow do I trade WLD tokens on OKX Wallet?Published on Jul 28, 2023Updated on Feb 12, 2026102What limits are there for spot copy trading?
, WCT-USDT, RESOLV-USDT, BARD-USDT, KMNO-USDT, ENA-USDT 1,000,000 TRB-USDT, GALA-USDT, DYDX-USDT, SAND-USDT, SUSHI-USDT, GMT-USDT, CORE-USDT, MASK-USDT, NEO-USDT, MANA-USDT, LPT-USDT, LQTY-USDT, ICX-USDT, BIGTIME-USDT, MEME-USDT, XTZ-USDT, SSV-USDT, UMA-USDT, NMR-USDT, TURBO-USDT, RAY-USDT, OM-USDT, AEVO-USDT, TNSR-USDT, MEW-USDT, MERL-USDT, NOT-USDT, ATH-USDT, ZRO-USDT, UXLINK-USDT, BOME-USDT, CATI-USDT, PENDLE-USDT, NEIRO-USDT, CAT-USDT, ACT-USDT, MOVE-USDT, KAIA-USDT, OKSOL-USDT, SONIC-USDT, BIO-USDTPublished on Oct 30, 2023Updated on Mar 10, 2026124