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How can I protect myself from scammers?
How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on Aug 21, 2023Updated on Mar 3, 202612,109Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,864All you need to know about OKX Middle East Fintech FZE
Feature Category Feature All Users Qualified retail & institutional investors Buy/Trade Crypto Express Buy/Sell ✅ ✅ Buy/Trade Crypto Convert ✅ ✅ Buy/Trade Crypto Deposit/Withdraw AED and USD ✅ ✅ Buy/Trade Crypto Spot trading ✅ ✅ Buy/Trade Crypto Spot margin trading ✅ Up to 5x Leverage ✅ Up to 5x Leverage Buy/Trade Crypto Derivatives trading (perpetual swaps, futures, and options) ✅ Up to 5x Leverage ✅ Up to 50x Leverage Buy/Trade Crypto P2P ❌ ❌ Buy/Trade Crypto Copy trading ❌ ❌ Buy/Trade Crypto TradingPublished on Jul 24, 2025Updated on Mar 30, 202610How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512How do I stay safe from phishing SMS using the name OKX?
Second example of phishing SMS Third example of phishing SMSHow can I protect myself? It’s essential to remain cautious and informed. Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses.Published on May 9, 2025Updated on Mar 4, 2026322How do I safeguard my Web3 wallet from fraudsters?
This can be compared to a safe that needs multiple keys to open—only when all keyholders cooperate can it be accessed. Review of Fraudulent Tactics: Tactic 1: Fraudsters share private keys or seed phrases of wallets with assets, claiming they don't have enough TRX for transaction fees and need assistance. Users send TRX as transactions fees into the wallet but discover they can't transfer the wallet assets.Published on Dec 13, 2023Updated on Jan 27, 2026995How do I identify OKX official accounts?
Twitter: if you manage to identify the fake admin according to the identifier, please select More > Block & Report.How should I protect myself from being scammed? Protect your privacy. Never share your login credentials, and passwords, and never send assets to anyone who you haven't verified. We always send out notifications for any events users may wish to participate in. However, we don't provide compulsory advice on participation, investment, or strategic decisions, and so on.Published on Aug 11, 2023Updated on Jan 26, 20265,369Common scam tactics
How can I prevent myself from falling victim to a scam perpetrated by a fraudulent individual? Be cautious of calls, emails, or any social media messages sent by strangers. They could claim themselves to be from government agencies, companies, or even charities to collect your personal information or funds. Don't easily trust or believe them. Avoid having a mentality of seeking benefits, as this can be exploited by malicious individuals.Published on Sep 28, 2023Updated on Feb 6, 20262,642Why is my account restricted and what should I do?
To close the outstanding positioning in your account, please follow the prompts on the App or web page.Close all at market price Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.On the App Select the position > Positioning and Assets Go to Positions & Assets and select Close all Select Close All at Market Price > Confirm to close all positionsPublished on Feb 27, 2026Updated on Apr 12, 2026214Quote sorting
We understand and appreciate that this method may not result in the most optimal quote being sorted first for all Takers, and therefore encourage our users to evaluate all quotes on complicated RFQs such as these in order to determine for their own situation what the best quote is. Only the top three quotes, bid and ask, will be visible on the website. To see additional quotes, please use the API to see all Makers' quotes.Published on Jun 30, 2022Updated on Sep 10, 202512OneFootball Credits Trade and Earn
Trading Competition: Total Amount: 9,400,000 $OFC To qualify for the all user event, the user must: Enroll in the campaign. All participants who complete the trading volume requirement will be eligible to receive rewards.Published on Apr 9, 2026Updated on Apr 9, 20266Learn & Earn Campaign that is only for Turkish users event rules
All rights reserved.Published on Oct 24, 2023Updated on Feb 9, 202637How do I manage my copied trades?
Toggle between Spot and Futures to view your copied trade Ongoing: View all ongoing open positions and orders. View your active trade that you've copied under the Ongoing section History: View the details of all copied positions which have closed. View your past trade that you've copied under the History sectionPublished on Dec 22, 2022Updated on Mar 26, 2026309How do I trade smart with the right leverage?
all futures to 20x or lower.Published on Aug 8, 2023Updated on Feb 9, 20261,031Security audit report collection
Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, please check out the audit report here. OKX Wallet Marketplace Solana NFT transactions audit report - 2022.07.27 OKX Marketplace of Solana has passed a safety audit by CertiK. Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, check out the audit report here.Published on Nov 11, 2022Updated on Jan 27, 20267,080